Hellolisa — Terms of Use Last Modified: 7 November 2026

1. Introduction and Acceptance

These Terms of Use (the "Terms") are an agreement between you, the person using Hello Lisa (the "User" or "you"), and the company that provides Hello Lisa, identified in Section 16 (the "Company", "we", "us" or "our").

These Terms of Use (the "Terms") govern your access to and use of the website hellolisa.io and all related services (collectively, the "Service"). By creating an account or otherwise using the Service, you confirm that you have read, understood, and agreed to these Terms.

Important: if you purchased via the website, you can cancel your subscription (a) through the app link sent to your email after subscription, by logging in with your registered email and cancelling on the settings page, or (b) by emailing support@hellolisa.io with the subject "Cancel my subscription" and including the email address on your account.

These Terms apply to your use of the Hellolisa website and other services offered under the Hellolisa brand. "Hellolisa" refers solely to the brand and application name under which the Service is offered and does not have separate legal personality.

The Service is provided "as is" and "as available." Your use is subject to the disclaimers and limitations in Sections 3, 9 and 10.

2. Eligibility and Accounts

By accessing or using the Service, you confirm that you are at least 18 years old, have the legal capacity to enter into binding agreements, and agree to these Terms in full. You must be at least 18 years old to use the Service and to make any purchase. By completing a purchase you confirm that you are at least 18 years old and that you are the authorised holder of the payment method you present, or are otherwise authorised to use it. The Company is not responsible for a purchase made without such authorisation.

To use the full Service, you must create an account by providing an email address, device identifier, or social login.

You agree to provide accurate registration information and keep it current. You are responsible for all activity under your account.

You may delete your account at any time via the Service settings or by contacting support@hellolisa.io. Account deletion is subject to legal retention obligations described in our Privacy Policy.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. The Service

What Hellolisa provides. Hellolisa offers an AI character chat web service where users can browse pre-built characters, create custom AI characters, exchange text-based messages, send virtual gifts, view AI-generated images, use voice features, and access additional functionality through subscription or in-app purchases.

Free vs. premium. Core functionalities are available for free with daily message limits. Subscriptions and in-app purchases unlock extended features (more daily messages, premium content, custom character creation, voice calls, etc.).

Service modifications. We may modify, suspend, or discontinue any part of the Service at any time, with or without notice.

Service availability. We aim for high uptime but do not guarantee uninterrupted access.

3.1 Nature of the Service

Hellolisa provides AI-generated characters and conversations. The AI Characters are artificial intelligence personas designed to simulate human-like conversation. They do not possess genuine emotions, intentions, consciousness, or the ability to fulfill promises in the physical world.

Conversations are fictional. Any elements within conversations that may resemble reality — including but not limited to offers of real-life meetings, promises of tangible outcomes, expressions of personal attachment, or claims of lived experience — are entirely fictional. They are generated by an AI model and should not be taken seriously. The Company assumes no responsibility for any confusion or emotional reliance arising from the fictional nature of these interactions.

Not a substitute for professional services. Hellolisa is not a healthcare provider, mental health service, psychological counseling service, medical device, or substitute for professional advice of any kind. The Service does not provide therapy, diagnosis, or treatment. If you are experiencing emotional distress, suicidal thoughts, or mental health concerns, please contact a qualified healthcare professional or local emergency services immediately.

No guarantee of accuracy. AI-generated content may contain errors, inaccuracies, or content that does not reflect real-world facts. Do not rely on AI Character responses for medical, legal, financial, or other professional decisions.

User responsibility. You acknowledge that you are capable of distinguishing between AI-generated fiction and reality. Your use of the Service is voluntary and at your own risk.

4. Subscriptions, Payments and Cancellation

Purchases on our website are sold to you by the Company, acting in its own name as merchant of record, as shown at checkout and on your receipt (in this capacity, the "Authorised Reseller"), which handles payment, receipts, applicable taxes, refunds and chargebacks.

4.1 Payment Channels

(a) Website / web payment channel. For subscriptions or one-time purchases made via Hellolisa or related funnel pages, the Authorised Reseller shown at checkout and on your receipt acts as merchant of record. Payments are processed on the Authorised Reseller's behalf by one or more third-party payment service providers, which may include Stripe Payments Europe Ltd. (Ireland), Adyen N.V. (Amsterdam, Netherlands), and Unlimit (Unlimint EU Ltd, Limassol, Cyprus, for EU/EEA users, and/or Unlimit UK Ltd, London, United Kingdom, for other users), and other providers we may engage from time to time, which may be orchestrated through our payment orchestration provider Payrails GmbH (Berlin, Germany).

(b) Purchases identified as Outpost sales. For certain subscriptions or one-time purchases made via hellolisa.io or related pages, where the checkout channel indicates that the sale is made through Outpost, the Merchant of Record and seller of record for that purchase is Outpost, acting through the Outpost entity identified at checkout and in your order confirmation or receipt, as set out in the Outpost Merchant of Record Terms. In this arrangement, the Service is resold to you by Outpost in Outpost's own name. Your purchase — including billing, payment, taxes, invoicing, and refunds — is governed by the Outpost Merchant of Record Terms, available at https://outpost.ai/mor-terms. In the event of a conflict between these Terms and the Outpost Merchant of Record Terms with respect to payment, billing, taxes, refunds, cancellation, or consumer rights for such purchases, the Outpost Merchant of Record Terms prevail. Questions relating to billing, payment, or refunds for such purchases should be directed to Outpost; questions relating to the functionality or use of the Service should be directed to the Company.

4.2 Subscriptions and Trials

Subscription model. Subscriptions auto-renew at the end of each billing period unless cancelled. The billing period and price are clearly shown at the time of purchase.

Free trial. If we offer a free trial, you will be charged at the end of the trial period unless you cancel at least 24 hours before the trial ends.

4.3 Cancellation

Web (card payment providers): You can cancel either (a) through the link on our support site (support.hellolisa.io) by logging in with your registered email and cancelling on the settings page, or (b) by emailing support@hellolisa.io with the subject "Cancel my subscription" and including the email address on your account. Cancellation will be processed within one business day.

4.4 Saved Payment Method, One-Time Purchases and Upsells

(a) Authorization to store and reuse your card. When you provide a payment card or other payment credential to start a subscription or to make any purchase via our website card-payment channel, you authorize the Company and our payment service provider(s) (which may include Stripe, Adyen, Unlimit, and other providers we may engage from time to time, routed through our payment orchestration provider Payrails) to securely store ("vault") your payment credential, and to charge the same stored credential for: (i) recurring subscription renewals (where applicable); (ii) one-time purchases initiated by you within the Service, including but not limited to gem packages, credit top-ups, character pack unlocks, premium feature unlocks, voice-call minutes, image- or video-generation credits, special offers, upsells, and other in-app or in-web add-on purchases; (iii) processing refunds back to the same payment method.

(b) One-click / accelerated checkout. Once you have a saved payment method on file, you may be presented with one-click or accelerated checkout flows for future purchases. Each such purchase will be clearly described before you confirm it, including the item description, the amount in your local currency, and the payment method that will be charged. By tapping "Confirm Purchase," "Buy Now," or any equivalent confirmation control, you authorize the charge to your saved payment method for that specific transaction.

(c) Upsells and post-purchase offers. You acknowledge that, from time to time, the Service may present discounted or limited-time offers ("upsells") after an initial purchase or during your use of the Service. Any such offer that results in a charge will require an affirmative confirmation action from you (tap, click, or equivalent) prior to charging your saved payment method. We will not charge your saved payment method for upsells or one-time purchases without such confirmation.

(d) Removing your saved payment method. You may request removal of your saved payment method at any time by contacting support@hellolisa.io. Removal will prevent future charges via the website card-payment channel.

(e) Card network compliance. This authorization is provided to comply with applicable card network rules (Visa, Mastercard, American Express and similar) regarding stored credentials, cardholder-initiated transactions, and one-click purchases. You agree that this clause, together with your in-purchase confirmation actions, constitutes your express consent to such future charges within the scope described above.

Taxes. Prices may include or exclude applicable taxes (VAT, sales tax, etc.) depending on your jurisdiction and the channel.

5. Refunds and Right of Withdrawal

Web (card payment providers): Subscription fees and one-time purchases are non-refundable except where required by mandatory consumer law (for example, the EU 14-day right of withdrawal, where applicable — see Section 5). One-time gem purchases are non-refundable once gems are credited to your account. Defective service: If you experience a material defect in the Service, contact support@hellolisa.io. We will investigate and, where appropriate, provide a refund or service credit.

EU 14-day right of withdrawal. Consumers in the European Union have the right to withdraw from a contract within 14 days of purchase without giving any reason, provided the service has not yet been fully performed. To exercise this right, contact support@hellolisa.io within 14 days of purchase. Note: by purchasing access to digital content and beginning to use the Service, you may waive this right under applicable law.

6. User Content and Acceptable Use

User-generated content. When you create a custom character, send messages, or otherwise submit content ("User Content"), you grant the Company a worldwide, royalty-free, perpetual, sublicensable, and transferable license to use, store, reproduce, and process such content for the purpose of providing and improving the Service.

AI model improvement. Aggregated and anonymized user interactions may be used to improve our AI models and Service. Where re-identification is not reasonably possible, such data no longer constitutes personal data under applicable data protection law.

You represent that:

You are at least 18 years of age. You have the legal capacity to enter into these Terms. You will use the Service only for lawful, personal, non-commercial purposes. You will not attempt to bypass content filters, generate prohibited content, or use the Service to harm others.

6.1 Prohibited Content

Prohibited Content. The Service is not intended for sexually explicit content. You agree not to use the Service to generate, request, upload, or share content that:

Is sexually explicit or pornographic, or that depicts sexual acts of any kind. Sexualizes, depicts, or describes minors (anyone under 18) in any way (see Section 6.2). Defamatorily or misleadingly depicts or impersonates real, identifiable individuals (including public figures) without consent (e.g., "deepfakes"). Facilitates, promotes, or instructs serious crimes, human trafficking, or terrorism. Depicts extreme violence or gore intended to shock, or glorifies violence. Promotes, encourages, or instructs self-harm or suicide. Incites hatred or violence against protected groups. You also agree not to: attempt to bypass content-moderation systems; reverse-engineer, scrape, or harvest data from the Service; use the Service for commercial resale or to train competing AI models; or impersonate the Company, other users, or third parties.

6.2 Child Safety

Child Safety — Zero Tolerance (CSAE). The Company enforces a zero-tolerance policy toward child sexual abuse and exploitation (CSAE). The prohibition in Section 6.1 applies to all content whether real, fictional, illustrated, or AI-generated — fictional or AI-generated depictions of minors are still strictly prohibited. We use automated filtering (including model-level safety controls), prompt and content blocking, and human review to prevent such content. We preserve relevant data and report apparent child sexual abuse material to the appropriate authorities as required by law, including the National Center for Missing & Exploited Children (NCMEC), and cooperate with law enforcement.

Content moderation. We apply automated content-moderation systems, including model-level safety controls, and human review to enforce the prohibitions in Section 6.1.

Reporting & Enforcement. Report prohibited content via in-app tools or at https://support.hellolisa.io/. Depending on severity, violations may result in content removal, feature restriction, or immediate account suspension or termination without refund. Serious violations (e.g., CSAE) result in immediate termination and reporting to authorities.

7. Intellectual Property

Our intellectual property. The Hellolisa brand, application design, character designs, AI training data, prompts, software, and all related materials are owned by the Company or licensed to it. You may not copy, modify, distribute, or reverse-engineer any part of the Service without prior written permission.

8. Third-Party Services

Third-party advertisements. The Service may display third-party advertisements. We are not responsible for the content of third-party ads.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

WE DO NOT WARRANT THAT (i) THE SERVICE WILL MEET YOUR NEEDS, (ii) THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, (iii) ANY SPECIFIC RESULT OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE, OR (iv) AI-GENERATED CONTENT WILL BE FACTUALLY CORRECT OR CONSISTENT.

These limitations apply only to the maximum extent permitted by applicable law and do not affect mandatory consumer protection rights.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

THE COMPANY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS (USD 100), WHICHEVER IS LESS.

These limitations apply even if the Company has been advised of the possibility of such damages, and even if any remedy fails of its essential purpose.

Emotional reliance. You acknowledge and agree that, given the AI-fictional nature of the Service (Section 3), the Company shall not be liable for any emotional, psychological, or relational consequences arising from your interactions with AI Characters.

11. Indemnification

You agree to indemnify and hold harmless the Company, its officers, directors, employees, and agents from any claim, damage, loss, or expense (including reasonable attorney fees) arising out of (i) your breach of these Terms, (ii) your User Content, or (iii) your violation of applicable law or third-party rights.

12. Privacy

We process personal data in accordance with our Privacy Policy, available at hellolisa.io/privacy-policy, which is incorporated into these Terms by reference.

By using the Service, you consent to the data practices described in the Privacy Policy.

You have rights under applicable data protection law (such as the EU General Data Protection Regulation and the California Consumer Privacy Act / CPRA), including the right to access, rectify, delete, restrict, or object to the processing of your personal data. Submit requests to support@hellolisa.io.

13. Changes to These Terms

We may revise these Terms at any time. Material changes will be communicated via in-app notification, email, or website banner. Your continued use of the Service after a revision constitutes acceptance of the revised Terms. For existing subscriptions, a change applies from the first renewal falling at least 30 days after we notify you.

14. Governing Law and Disputes

These Terms and any non-contractual obligations arising from them are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction over any dispute arising out of or in connection with these Terms. This does not deprive a User who is a consumer of the protection of the mandatory provisions of the law of the User's country of residence, including the right to bring proceedings before the courts or consumer bodies of that country.

Complaints and dispute resolution. You may submit complaints about the Service to support@hellolisa.io or through the in-app support channels. If a complaint cannot be resolved, you retain the right to pursue any legal remedies available under the legislation of the country in which you reside.

15. General Provisions

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full effect.

Entire agreement. These Terms, together with the Privacy Policy and any in-app purchase terms, constitute the entire agreement between you and the Company.

Assignment. You may not assign these Terms. The Company may assign these Terms in connection with a merger, acquisition, or sale of assets.

No waiver. A failure to exercise any right under these Terms shall not constitute a waiver of that right.

Notices. We may provide notices via in-app, email, or website posting. You may contact us at support@hellolisa.io.

16. Company Information and Contact

Hello Lisa is provided by Boros Studio LLC, 1111b South Governors Avenue, STE 7399, Dover, DE 19904, United States, or by Oha Tech LTD, Promachon Eleftherias 1, Floor 1, Flat/Office 18/19, Agios Athanasios, 4103, Limassol, Cyprus, as shown at checkout and on your receipt.

Questions about these Terms: support@hellolisa.io.

Support: https://support.hellolisa.io/